Refund & Cancellation Policy

If a verified specialist on NeuroOpinion is unable to accept your case within 24 hours of payment, the entire amount is refunded automatically to the original payment instrument — no support ticket needed.

You may cancel a paid consultation at any time before a doctor accepts your case. We process a full refund via Cashfree to your card, UPI ID, or wallet.

Once a doctor has accepted and started reviewing your case, the consultation cannot be cancelled, as the specialist's time has already been committed. Refund is not applicable in this case unless the doctor explicitly fails to deliver a written report within 72 hours of accepting (Standard tier) / 24 hours (Emergency tier).

Refunds initiated by NeuroOpinion typically reflect in your account within 5–7 business days, depending on your bank or card issuer. Cashfree sends a confirmation SMS / email when the refund is issued.

If you are not satisfied with the second opinion you received, please raise a concern within 7 days at support@neuroopinion.in or on WhatsApp +91 83176 74160. We will review the case fairly and may issue a partial or full refund at our discretion, based on the medical merit of the complaint.